ENGLISH 221: INTRODUCTION TO BUSINESS WRITING
KING'S COLLEGE
WILKES-BARRE, PA 18711

READING: Same as Assignments 8 and 9

WRITING: ADJUSTMENT LETTER

Write an adjustment letter in response to the following claim. Remember to use a professional tone and to demonstrate a "you attitude" even though the writer of the letter is clearly not being rational. Think before you write: what are you going to say to encourage the writer without making promises your company cannot keep?

1313 Mockingbird Lane
Wilkes-Barre, PA 18702
October 31, 1996

 ABC Watch Manufactures
123 W. 321^st Street
New York, NY 10001

 Dear ABC:

I bought an ABC watch less than a year ago and it no longer works.

The watch does not keep the proper time. It runs either too slow or too fast, and I have checked everything, including the battery.

Because the watch costs nearly $400, I would like to have my money back. Please send a check to the address above.

Thank you.

Sincerely,

Ed Munster