ENGLISH 221: INTRODUCTION TO BUSINESS WRITING

ENGLISH 221: INTRODUCTION TO BUSINESS WRITING
KING'S COLLEGE
WILKES-BARRE, PA 18711

ASSIGNMENT 9

READING: Same as Assignment 8

WRITING: COMPLAINT LETTER

Write a letter of complaint demonstrating that a product you purchased recently was defective or that a service was not performed satisfactorily. You can write to any audience--corporations, school officials, politicians, and so forth--but remember to include all relevant information in your letter:

1 a detailed description of the product or service.

2 a statement on what is wrong

3 details of the problem

4 description of action taken so far or comment on inconvenience you have experienced.

5 your request (what do you want done?)

6 a request for prompt handling of your claim.

Be sure to write a formal letter (use either full block or semiblock format) complete with all important parts (date, inside address, complimentary close, and so forth).

After I have seen your complaint letter, marked it and returned it to you, revise your letter and make a copy. Send the revised letter to the company or person to whom it is addressed, and we'll see what kind of reply you get.

Return to syllabus
Send e-mail

1	a detailed description of the product or service.
2	a statement on what is wrong
3	details of the problem
4	description of action taken so far or comment on inconvenience you have experienced.
5	your request (what do you want done?)
6	a request for prompt handling of your claim.